Return Policy

You may request a return within 7 days of delivery for eligible products. Requests made after this window may not be accepted except where required by law.

Returns are accepted for:

• Damaged or defective products reported with photo evidence
• Incorrect items delivered (wrong product, strength or quantity)
• Products delivered with short or expired shelf life not disclosed at purchase

Due to safety and regulatory requirements, we cannot accept returns of opened or used medicines, refrigerated or temperature-sensitive items once delivered, or products returned without original packaging and batch labels.

Open your order from the Orders page and contact support with your order number, the items affected and photos where applicable. Our team will confirm eligibility and arrange pickup or provide return instructions.

Once a return is received and verified, you may choose a replacement (subject to stock) or a refund. Refunds are issued to the original payment method within 5–7 business days.

Orders can be cancelled before dispatch at no charge. Once dispatched, the return process above applies.