Help & Support
Last updated: September 2026
Find answers to common questions below. Still stuck? Contact our support team.
How do I place an order?
Browse products, add items to your cart with the quantities you need, then proceed to checkout. Choose a delivery address and payment method to confirm your order.
How is wholesale pricing calculated?
Many products use slab-based pricing — the per-unit price improves as your quantity increases. The applicable price is shown on the product page and in your cart automatically.
How can I track my order?
Open Orders from your account menu to see the live status of every order, from confirmation through to delivery.
Can I reorder a previous purchase?
Yes. Open any past order from your account and use the reorder option to add the same items back to your cart.
Do I need a prescription?
Prescription products are supplied only against a valid prescription as required by applicable law.
How do I update my addresses or profile?
Go to your Account page to manage saved addresses and profile details.
Still need help?
Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST. For order issues, please include your order number so we can help faster.